Privacy policy
We respect your privacy and take care in how we handle personal information. This policy explains the types of information we collect, how we use it, and the steps we take to keep it secure.
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How we handle your personal information
We collect, store, and use your personal information when you contact Capital Air Group to request a quote, book a service, or visit our website. This includes details such as your name, contact information, address, and any information you provide about your air conditioning system or service needs.
We only collect information that’s necessary to deliver our services, respond to enquiries, manage bookings, and provide ongoing customer support. Your information helps us communicate clearly, prepare accurate quotes, schedule appointments, and follow up after work is completed.
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Information is stored securely and only accessed by authorised team members or trusted service providers where required to carry out our work.
We don’t sell or trade your personal information. In some cases, information may be shared with manufacturers, suppliers, or service partners when needed to support warranties, compliance, or service delivery. We only do this where it’s relevant and appropriate.
You can request access to your personal information, ask for corrections, or raise any privacy concerns by contacting our team. We’re committed to handling your information responsibly and being transparent about how it’s used.