I phoned CapitalAir to have my air conditioner serviced. Right from the start I received more than I expected. I work in customer service myself and I can honestly say I have never spoken to a CSO like Angela their receptionist. She went above and beyond to help me, which I appreciate very much. She was very efficient. It’s rare to find someone that courteous and I’m sure she is a Great Asset to CapitalAir. She’s a keeper!
When Matt the service man came I was pleasantly surprised with his professionalism, courtesy and efficiently. I definitely want Matt for the yearly service on my air con.
CapitalAir recently completed a complex installation in our older townhouse. Several other companies had either provided unreasonable quotes, made proposals that didn’t achieve the outcome we wanted or simply thrown up their hands. CapitalAir’s team offered a solution that was fairly priced (albeit not cheap) and gave us the heating and cooling system we wanted. The team even talked us down from a larger more expensive set of units into one that was cheaper and better suited to our needs — a good sign of integrity.
All in all, we couldn’t be happier and would recommend CapitalAir to anyone.
We have recently had two visits from Matt at Capital Air to service our heating units. On both occasions Matt was informative, helpful, on time and always friendly and polite...even at 7am. I think Matt is a huge asset to the Capital Air team and we will definitely be getting in contact every year for regular unit servicing. Would highly recommend this business to anyone.Read More
I would highly recommend Capital Air to anyone. The professional manner in which they operate was refreshing. From my first phone call to the tech being On time and having our air conditioner working again within one hour. The cost was also very reasonable.
I will definitely be getting them back to service it next year.
Booked a service call for our domestic AC system and Matt turned up at the appointed time and sorted out our problems, in a very professional, efficient and friendly manner. What a pleasure to deal with a business that provides such a great service. Strongly recommended.Read More
Quality service and honesty from the start. The technician, Craig, was very professional, communicative and friendly. He freely offered very good advice indeed on maintenance that would save us money in the long run. He gave our whole system a free check and communicated the details. He also did some extra vermin-proofing that most technicians would not bother to do. So thank you Craig and Capital Air Heating and Cooling!Read More
The annual service call was performed by Craig. It was the best service call to date, helpful education on what we can do to prevent possible problems, fixed unknown but existing problems and all with a great attitude.Read More
Capital Air serviced our Daikin split-unit system today and I was very satisfied with the overall level of service. The source of the problem was a bit tricky, but the service tech (Matthew) was very thorough and took the time to explain what he was doing. For me, a competent and engaging serviceman makes all the difference in providing good customer service. Oh, and there was no charge! thanks Capital AirRead More
I would highly recommend Capital Air to anyone. The professional manner in which they operate was refreshing. From my first phone call to the tech being on time, we are having our cooling and heating serviced by them and can't fault the service . The cost was also very reasonable.
I have had them do it for 2 years now and would not go to anyone else,a great company highly recommend you you give them a call.
If I could give 10 stars I would! Absolutely recommend their services. I unfortunately ended up with a lemon of a Dux split system which unsurprisingly stopped working while still under warranty. Dux were hopeless and knew nothing, thankfully I was forwarded to Capital Air who not only completed the service call and installation of the replacement unit but chased Dux up on my behalf and kept me in abreast of all developments along the way. Friendly and professional! don't worry about looking elsewhere!Read More
Craig from Capital Air carried out repairs on our air-conditioning system.
He called in advance to let me know when he’d be over and came within the hour of calling as he had promised.
Very happy with the service and our air-con is working better than ever now!
The team at Capital Air Heating and Cooling were more than amazing in their help and product knowledge. I called on a Wednesday afternoon, in desperate need of a unit with particular specifications and they had the best unit on the market delivered and installed by Saturday - 3 DAYS LATER!!! I had to look no further for the best price and service in the Canberra Region and will refer anyone to them in the future. Absolutely, the best experience I have had in a long time. Ask for Chris!!!Read More
This company is what customer service, sales and appreciation is about.
Chris and the team went above and beyond for my family and I. Having long standing and ongoing issues with the supplier of our heater, the team at capital air really went over and above when it came to supporting us and assisting with achieving a resolution for our issue. I now only have to deal with Capital Air and not the supplier for warranty services which is also a welcome relief.
I was so impressed with their prompt service and professionalism of the always available team in my situation that I was more than happy to use their services again to install an evaporative cooler in my parents house.
Thank you Chris and the Team at Capital air, I really do appreciate everything.
The team from Capital Air was professional from start to finish. I was impressed with the telephone staff and their helpful and informative communication. They gave me all the information I would need and were happy to help me from the minute I requested a service. Troy the tradesman was polite and professional and left having serviced my reverse cycle air conditioner and creating a happy customer.Read More
Capital Air are a great locally owned Canberra business. When I required a quote for a split system all I had to do was email the team who were quick, informative and gave me options for our home. The system has now been installed (this was done the same week I requested the quote) and is just what we were looking for. Our bills have halved, and we couldnt be happier with the Daikin split system. Thank you team for making this a quick and easy process! A++Read More
Very professional, timely and helpful service from booking to final repair. A major problem with an internal a/c unit was resolved by Troy quickly, effectively (and cheaply). Capital Air are a pleasure to do business with. Highly recommended.Read More
I needed the evaporative air conditioner looked over at my rented house, as there was no record of when it had ever been serviced. Chris at Capital Air organised a tech to come out that very afternoon. Indeed, "Dan" was available 3 hours earlier than the appointment, but phoned ahead to make sure we were happy with an earlier arrival.
Dan was courteous and ready to jump up on the roof and clear out our unit of the accumulated muck and bugs of the a/c. He then checked for correct operation to specification, and gave us advice as to how to optimise the effectiveness of the unit. We were given a complete report on work done, and convenient options for payment without incurring surcharges.
I would not hesitate to recommend Capital Air for servicing of evaporative air conditioners, and will be calling Chris if ever we are in need of his firm's services.
There is nothing like supporting a local small business, especially when they are excellent with their service. Fast reliable and reasonably priced. Great job guysRead More
Hi,I would highly recommend Capital Air Heating and Cooling to everyone. Such an awesome service in every way from start to finish. A job well done, 5 stars all the way, I`ll be back. Thank you :)Read More
Capital Air Heating and Cooling Canberra are an excellent company for all things heating and cooling. They offer an on time guarantee and will go above and beyond to ensure their customers are 100% satisfied with the services provided. Highly recommend!Read More
Very professional and efficient service. Great to deal with. I highly recommend.Read More
On time, friendly & professional. Quick fix for what I thought would be a major issue.
Six stars if I could.
on time, friendly, efficient, professional
I have been using Capital Air for several years now to service my aircon unit annually. They have been unfailingly on time, friendly, efficient, professional and informative about what I can do to get the most out of my unit. I will certainly continue to use them and have no hesitation in recommending them.
I would highly recommend Capital Air
My A/C system wasn’t working so i called Capital Air Heating and Cooling. They came out that day when everyone else said they couldn’t get out there for a few days. They cost a little bit more then others but they were worth every cent. I would highly recommend Capital Air Heating and Cooling to any one in urgent need of repairs like I was.
We have what can only be described as a “unique” heating and cooling system, at least for a residential installation. It needed a few things done, including duct cleaning and replacement. We also wanted the filters relocated from up in the roof to the air return. While another company came to look but did not end up providing a quote, Capital Air were great. Andrew quoted quickly and the job was done within 2 weeks. Craig, who came to do the work, is one of the most professional, knowledgeable and courteous tradies I have ever had the pleasure of dealing with. Thanks, Capital Air! We’re very satisfied…Read More
I have had my reverse cycle system serviced by Capital Air for over 5 years. The service people have always been great. The latest serviceman explained clearly what he had done, what needed doing and what may need doing in the future. They are always very careful around my home – ensuring that they leave no mess.Read More
We have been using Capitol Air for several years to service our airconditioning unit annually. We have always found them punctual, friendly, efficient and very professional. Last year the man was particularly helpful and fixed a number of operating problems. We have no hesitation in recommending them. Carol RichardsRead More
I was very impressed with the customer service of the gentleman who came to service my Daikin split system, He was punctual, courteous and was very helpful in answering my questions. Usually the tradespeople I deal with are not interested in providing ‘good old fashion customer service!’ this was a breath of fresh air (pun intended!) All businesses should model their customer service on Capital Air. I highly recommend Capital Air and their staff if you are looking for knowledgeable and helpful staff, who know their products,Read More
Capital Air are very professional and do a fantastic job. Andrew, has a great team working with him and they are keen to provide excellent customer service. I have experienced their service and it is second to none. I recommend them for all of your heating and cooling service calls.Read More
Andrew and his team did a top notch job. Everything was sized and installed correctly and the place was left clean and tidy once they finished.Read More
We have always been very happy with the service from Capital Air. They arrive at about the time stated and explain everything they are doing, if asked. Lots of helpful tips and hints too. Very pleasant business to deal with.Read More
Andrew and the crew have been super helpful with our A/C needs out at ibis Styles Canberra Eaglehawk. We will be using them for all out needs moving forward! Thanks guys! Keep up the good work.Read More
We have had a Quantum water heater with solar panels for 25 years. It finally was ready to be replaced. We contacted Chris at Capital Air, the recommended Quantum dealer in Canberra, who came out at the specified time and within 24 hours provided a complete quotation. Installation was completed by Craig who was resourceful, competent and went above and beyond in getting the unit installed upstairs with the fan unit on the roof. The system is working perfectly and I was impressed by the workmanship and the service. The Customer Service Rep, Chris visited the house soon after to inspect the work and sign the paperwork. All in all an excellent experience and one that I would recommend to anyone.Read More
Capital Air came out to service our Siddons Solarstream Heat Pump Hot Water unit. We had purchased a new unit and Tim and Chris worked tirelessly over the next 30 months to get it operating properly. Chris liaised with Siddons who were fantastic as well, and Siddons finally replaced the heat pump unit under warranty 3 and a half years after purchase. Tim twice came very late on a Friday night so we had hot water over the weekend and was always polite and very thorough. Chris continued to work with Siddons after the replacement pump was installed to make sure we operated it according to guidelines, and we now have it functioning perfectly, with minimal “on” time and hot water 24 hours a day. Thank you, and we will continue to use Capital Air.Read More
We have had Capital Air install and maintain our ducted air conditioning system which is now about 15 years old. The service we have received has been very good. Our recent service visit by Troy was a credit to the company. He was punctual and personable and gave advice on how our usage could be more efficient. He also found a defect and made a repair. This may improve efficiency. Well done, Troy, and Capital Air.Read More
Very good service. Professional installers and good job and a good price.Read More
We had several quotes for three aircons and Capital Air was not the cheapest but by far the most professional in all respects. The decision to go with them was a no-brainer on that basis alone! And our decision was spot on. All interactions with Andrew and Craig (who did the actual installation) were outstanding. I’ve dealt with many tradesmen in 30 years and found none as hard working, courteous, good communicators and thoroughly professional. Worth every cent and outstanding result.Read More
I appreciated the very good work undertaken on Tuesday by a member of your staff, Craig, at our home. Craig arrived on time (early in fact) and performed a full service and operational check on our Daiken reverse cycle air-conditioner. From my observation he attended to a couple of items that I don’t recall having been attended to previously. He also provided advice on minor preventative measures I could perform to keep the A/C performing well. Craig left our house in a tidy fashion after completing the work. Many thanks.Read More
We are so happy with the heater you installed for us – quite over the moon. We are warmer in every room! Previously as the old system was not ducted we didn’t get even temperature throughout the house, now we are never cold anywhere, the children love that, we can dry washing, it’s quiet and used 20% less gas than the one it replaced! We wondered if, given how much warmer the house was, we’d get a bigger bill. But we didn’t. Thank you again for all the advice and time you put into ensuring we got something so perfect.’Read More
Our 15 year old mitsubishi split system died, and call Capital Air – Greg the tech diagnosed a failed/shorted out compressor and we decided to replace the system with a Daikin – what an improvement – quieter inside and out, more powerful fan and more flexible setting options – and warms more quickly and maintains it without the effort of the old unit. Installed in under 3 hours with good humour and helpful advice and information. Can’t wait to see the difference in the winter power bill and see how this fares in summer too. Great office attitude to back up the field staff too – communications great and understanding as well. Certainly happy to recommend them to anyone looking for service or installation. Thanks!Read More
Have used Capital Air for a few years now, firstly to replace a motor in my reverse cycle air conditioning unit several years ago during a very cold winter. Capital Air did everything possible to expedite the delivery and installation of the new motor and kept me informed of progress along the way. I used them to service the unit after winter last year and Capital Air’s service from the initial telephone call to book the service, the service man arriving and apologising for being a couple of minutes early, through to his service of the outdoor and ceiling units was faultless. The gentleman explained what he had done, he cleaned up after himself, gave me tips on how to prolong the filter of my unit and was extremely polite. The after service from Capital Air is fantastic too and other companies in Canberra should model themselves on Capital Air’s service. In fact, I used them as an example in a recent Customer Service training course I was involved with as to what constitutes good service. I would highly recommend Capital Air.Read More
This morning I had my air conditioner serviced and a leak repaired. I wanted to thank you for the service you provided, in particular the young man who carried out the work. After making him wait a few minutes while I raced off to tend to a personal matter, he asked me all the right questions regarding the unit and what it was that I needed done. He then proceeded to go about his job, only to come back in thirty minutes to tell me that he had found the leak and repaired it. Not only did he keep me informed the entire time, but he took me to the outdoor unit and showed me exactly where the leak was and what he had done to repair it.
It is very rare that you deal with tradesmen who are polite, efficient and professional. Keep up the good work.
Amazing Communication, amazing products, really helpful and fast reliable service. Would recommend 10000%Read More
Punctual, professional and friendly. Highly recommended.Read More